Right of withdrawal for consumers

The following right of withdrawal applies to consumers, i.e. any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity:
Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

Heiz24
Inhaber Matthias Falkenberg e.K.
Thesdorfer Weg 112
25421 Pinneberg
Telephone 04101 858770
Fax 04101 8055504

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods. The direct costs for returning non-parcel goods that are unsuitable for return by parcel due to their nature (shipping agency deliveries) are estimated at a maximum of €48.00.



You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
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Exclusion or premature expiry of the right of withdrawal

Unless otherwise agreed, the right of withdrawal does not apply to contracts

- to supply goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;

- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- to supply sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;

- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;

- to deliver sound or video recordings or computer software in a sealed package if the sealremoved after delivery."
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Our request when returning goods

1. Please avoid damage and contamination of the goods. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

2. Please do not send the goods back to us carriage paid. For quick and easy returns, please use our DPD or DHL parcel label, which you can find in the Retourenportal.

3. Please note that the aforementioned numbers 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.

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