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Right of withdrawal for consumers

For consumers, i.e. every natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity, the following right of revocation applies:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must

Heiz24.de
Inhaber Matthias Falkenberg e.K.
Thesdorfer Weg 112
25421 Pinneberg
Telefon 04101 858770
Fax 04101 8055504
[email protected]

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. The direct costs for the return of non-packageable goods, which are unsuitable for return by parcel due to their nature (forwarding agent deliveries), are estimated at a maximum of 48.00 €.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

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Exclusion or premature expiration of the right of withdrawal

Unless otherwise agreed, the right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the supply of goods which may spoil quickly or whose expiry date would be quickly exceeded;

- the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;

- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

- for the delivery of goods if they have been inseparably mixed with other goods after delivery because of their nature;

- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.

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Our request for the return of goods

1. please avoid damage and contamination of the goods If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2. please do not send the goods back to us freight collect. For an easy and fast return please use our DPD or DHL parcel label which you can find in the returns portal.

Please note that the above-mentioned points 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.

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