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Delivery, shipping and payment

Status: 30.06.2020

Shipping costs DE:
Parcels > 30 Kg to Germany by DPD:
Up to a goods value of 30 Euro incl. VAT we deliver for an additional 6 Euro incl. VAT.

Parcels > 30 Kg to Germany by DPD:
From a goods value of 30 Euro incl. VAT we deliver free of charge!

Parcels > 30 KG to Germany by DHL:
Up to a total weight of 30 Kg we deliver for an additional 8.- Euro incl. VAT

* = Free shipping within Germany with DPD from 30.- Euro value of goods
(up to 30 kg, no bulky goods)

- For express delivery (up to 30 Kg possible, only within Germany) we charge € 15,00 plus VAT.
Shipping costs pallet shipping from 30Kg
- Germany from 30 Kg gross weight up to 249,9 Kg = € 69,00
- Germany from 250 Kg gross weight up to 500 Kg = € 109,00 DE
- Austria from 30 Kg gross weight up to 249,9 Kg = € 119,00
- Austria from 250 Kg gross weight up to 500 Kg = € 149,00 AT
- BE NE LUX from 30 Kg gross weight up to 249,9 Kg = € 119,00
- BE NE LUX from 250 Kg gross weight up to 500 Kg = € 129,00 BE
NE
LUX

Shipping costs within Europe up to 30Kg:
Countries of the Europe Zone 1:
Belgium, Netherlands (except non-European areas), Austria

With an order value up to € 999,99 we charge € 9,90
From an order value of € 1000,00 the order is free of shipping costs

Countries of the Europe Zone 1A:
Denmark (except Faroe Islands, Greenland), France (except overseas territories and departments), Luxembourg, Czech Republic

With an order value of up to € 999,00 we charge you € 12,00
From an order value of € 1000,00 the order is free of shipping costs

Countries of the Europe Zone 1B:
Estonia, Finland (except Aland Islands), Ireland, Italy (except Livigno and Campione d'Italia), Poland, Portugal, Sweden, Spain (except Canary Islands, Ceuta and Melilla), Slovak Republic, Slovenia, Hungary, Cyprus, Lithuania, Latvia, Croatia, United Kingdom (except Channel Islands)

With an order value of up to € 999,00 we charge € 19,90.
From an order value of € 1000,00 the order is free of shipping costs

Countries of the Europe Zone 1C:
Bulgaria, Greece (except Mount Athos), Romania
For shipping we charge you € 36,00 plus 5. euro per kilogram of article weight

Countries of the Europe Zone 2:
Bosnia-Herzegovina, Liechtenstein, Macedonia, Switzerland, Turkey, Serbia & Montenegro, Norway (except Svalbard)

With a goods order value up to € 999.00 we charge you € 21.00.
From an order value of € 1000,00 the order is free of shipping costs

Pallet shipment to Switzerland:
We do not offer a DPD MAX to Switzerland or if this service does not yet exist from DPD, we are working on it.

Shipping costs worldwide Zone 3:
For worldwide shipping we charge € 61.50 shipping costs plus 5 Euro per kilogram item weight.

International shipping
In the case of cross-border deliveries outside the European Community (e.g. to Switzerland), further costs may be incurred - depending on the legal regulations applicable there - such as additional taxes and/or charges, for example in the form of customs duties. These costs are not additional shipping costs, so that they have to be borne by you. Before placing an order abroad, please contact the customs authorities in your country for information. Current import regulations for Switzerland can be found here: http://www.ezv.admin.ch/index.html?lang=de

Free means of payment:
- PayPal / PayPal Express
- Amazon Pay
- Prepayment
- IMMEDIATE bank transfer
- Invoice from 300.00 (only for companies)
- Cash payment on collection

via payment provider Novalnet (from 50.- Euro value of goods):
- Credit card (Accepted credit cards: VISA, MASTER, MAESTRO)
- SEPA Direct Debit
- iDEAL
- eps
- giropay
- purchase on account
- Przelewy24

Delivery times:

After payment in advance, shipping will take place within 2-4 working days (Germany) or 4-8 working days (EU zone).
After your payment order to the remitting bank or when using other payment methods, at the latest within 2-4 working days (Germany) or 4-8 working days (EU zone) after conclusion of the contract.
For possible exceptions, please refer to the respective product description.

Info: For your own safety, a refurbished item will be thoroughly tested again in a final test for 12 - 24 hours. We have included this test phase in the delivery times.

Further information:
- Payment by invoice for countries, municipalities and communities as well as major customers possible, please ask us in advance by email.
- Unfortunately we do not accept cheques

Has your heating failed completely and you are freezing?
Ask your competent local heating specialist for a temporary solution (emergency switch) until our
article arrives with you!

The estimated shipping costs can only be used if the basket is not empty.