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There is a problem / warranty case with an article from Heiz24?
Please print out our problem/question list and go through the list by working through all questions carefully so that your heating engineer can further narrow down your problem. Possibly the problem is not due to the control unit we have supplied but e.g. an outdoor sensor or a supply line which is suddenly defective or interrupted.
If you want to return an article, please contact our Heiz24 support beforehand. Possibly the problem can be solved remotely by email.

Do I have to send in my defective device in advance for the 24 months Heiz24 function warranty?
First you order the desired article from us. After receipt of the goods you have the articles exchanged. Then you send your defective article back to us including a description of the error. You will receive the 24 months Heiz24 function warranty by email. For the return to us you simply use our returns portal.

Can I also pick up the ordered goods?
You can also pick up the goods directly from us. Please arrange an exact date by phone or email before you pick up the goods. Please bring the invoice amount suitably and in cash and best of all immediately your old, defective article for a 24 months Heiz24 function warranty. You can find us in 25421 Pinneberg, northwest of Hamburg.

What do I do if the article does not fit after all or the error was not corrected by the purchased article?
You have a right of withdrawal of 14 days. As soon as we receive the return of the purchased item, you will receive your paid amount back within 2 - 5 working days. If you have exceeded the revocation period, we may offer a repurchase at a fixed scale for your article. Please inquire this with us by email.

Is my desired article in stock and immediately available?
If you have found your desired article in our shop, please check if there is a green dot and the text "immediately available" next to the article. Likewise the current stock of the respective article is indicated to you. If you see a green dot and the text "Immediately available" but no stock, we order this article for short-term delivery directly from the manufacturer's warehouse.
If you see a red dot and the text "not available", the article is unfortunately not available at the moment. However, you can leave your email address in the product details without obligation. We will then automatically inform you by email within the next 30 days as soon as the article is back in stock and therefore available. Unfortunately, we cannot make any further statements regarding the time of delivery.

Is payment on account also possible?
From 500 Euro value of goods we offer companies the payment on account. We reserve the right to carry out a credit check.
We also offer public institutions and communities as well as large companies direct payment on account. Please send us an email or call us.

Is express delivery possible?
Yes, we offer DPD Express delivery. This type of shipment only speeds up the transport of the parcel, not the internal processes up to the shipment.
For the accelerated handling internally we offer the VIP Service

The product price on the page and at the end of the order differ slightly
Heiz24 participates in the One-Stop-Shop procedure of the EU. All product prices shown on our site include the 19% VAT valid for Germany. The final price may differ depending on the desired country of delivery and the tax rate there.

Can my article be repaired at Heiz24?
Unfortunately we do not offer repairs at the moment.

Does Heiz24 also offer an on-site installation service?
Unfortunately we do not offer an installation service at the moment

Returns marketing
We place your excess goods or returns of electronic items back on the market
Please contact us

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