"Our German legal texts are decisive for the contract, a translation into another language is only for reading a translation."

Right of Withdrawal

The following right of revocation shall apply to consumers, ie any natural person who enters into a legal transaction for purposes which are predominantly not attributable to their commercial or self-employed activities:



You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate who is not a carrier who has or has possessed the goods.

To exercise your right of revocation, you must contact us

Owner Matthias Falkenberg e.K.
Thesdorfer Weg 112
25421 Pinneberg
Phone 04101 858770
Fax 04101

By means of a clear statement (for example, a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days. They bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.


Exclusion or premature termination of the right of revocation

Unless agreed otherwise, the right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and which are subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;

- the supply of goods which are likely to deteriorate rapidly or whose expiry date would be quickly exceeded;

- for the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after the conclusion of the contract and the actual value of which depends on fluctuations on the market to which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or magazines, with the exception of subscription contracts.

The right of revocation expires prematurely in the case of contracts

- the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;

- the supply of goods which, on condition of their consistency, have been inseparably mixed with other goods;

- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. "


Our request for the return of goods

1. Please avoid damage and contamination of the goods. If possible, please return the goods to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer wrapper. If you no longer own the original packaging, please provide suitable packaging for adequate protection against transport damage.

2. Please do not send the goods to us without being responsible. For easy and fast return, please use our DHL package ticket which you can find in the return portal.

3. Please note that the aforementioned items 2 and 3 are not a prerequisite for the effective exercise of the right of revocation.

Model withdrawal form

If you want to revoke the contract, please fill out this form and return it.

Owner Matthias Falkenberg e.K.
Thesdorfer Weg 112
25421 Pinneberg
Fax 04101 8055504

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):


Ordered on (*) / received on (*) _____________________________________________________.

Name of consumer (s) _____________________________________________________

Address of the consumer (s) ______________________________________________________

Date Signature of the consumer (s) (only in the case of a communication on paper)

(*) Delete as appropriate.

Download Heiz24 Revoke form here

We expressly point out that only approved staff is permitted to work on electric- and gas-installations!