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If you send us within 14 days after the purchase of one of our used items, at our expense, your old defective item, including an exact description of the defect, we grant you a functional guarantee of 24 months after the revocation period for this used item for the respective used item purchased from us, provided that this option is offered in the item description. The warranty period starts from the date of purchase. The functional guarantee and the exact guarantee period we inform you immediately after receipt of your altar article and expiration of the revocation period for the used article purchased with us, by means of a guarantee explanation by email. Upon receipt of the guarantee declaration, the ownership of your altar article is transferred to us. If you make use of your right of withdrawal after your purchase, we will return your defective item to you free of charge.
The functional guarantee covers the following services for a period of 24 months: Should your article purchased from Heiz24 show a malfunction within the warranty period, you will receive from us, after sending the defective Heiz24 article, and exact description of the defect, an equivalent and by us tested, error-free replacement article.

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We expressly point out that only approved staff is permitted to work on electric- and gas-installations!