We deliver to Germany and within the EU zone with a transport company of our choice - currently this is exclusively DPD. Outside the EU we deliver exclusively with DHL.
In the case of payment in advance, shipping takes place within 2-6 working days (Germany) or 2-8 working days (EU zone) after your payment order to the transferring bank or, in the case of other payment methods, within 2-6 working days (Germany) or 2-8 working days (EU zone) after conclusion of the contract at the latest.
possible exceptions, please refer to the respective product description
we do not offer express delivery
For your own safety, your ordered article will be thoroughly tested again in a final test for 24 hours on the working day following your order. We have included this test phase in the delivery times.
SPECIAL OFFER: Free shipping within Germany! (usually 6. - Euro shipping costs)
Shipping costs within Europe:
Countries of Europe Zone 1:
Belgium, Netherlands (excluding non-European territories), Austria
For an order value of up to € 499,00 we charge € 9,90.
Orders over € 500,00 are free of shipping costs
Countries of Europe Zone 1A:
Denmark (except Faroe Islands, Greenland), France (except overseas territories and departments), Luxembourg, Czech Republic
For an order value of up to € 499,00 we charge € 12,00
Orders over € 500,00 are free of shipping costs!
Countries of Europe Zone 1B:
Cyprus, Cyprus, Cyprus, Czech Republic, Estonia, Finland (except for the Islands), Croatia, Finland, Ireland, Italy (except for Livigno and Campione d' Italia), Hungary, Poland, Portugal, Spain (except for the Canary Islands, Ceuta and Melilla), Slovakia, Slovenia, Lithuania, Latvia and the United Kingdom (except for the Channel Islands)
For an order value of up to € 599,00 we charge € 18,00.
Orders over € 600,00 are free of shipping costs!
Countries of Europe Zone 1C:
Bulgaria, Greece (except Mount Athos), Romania
For shipment we charge € 36,00 plus 5, - Euro per kg of article weight
Countries of Europe Zone 2:
Bosnia-Herzegovina, Liechtenstein, Macedonia, Switzerland, Turkey, Serbia&Montenegro, Norway (except Spitsbergen)
For an order value of up to € 799,00 we charge € 21,00
Orders over € 800,00 are free of shipping costs!
Shipping costs worldwide Zone 3:
For worldwide shipping we charge € 61,50 shipping costs plus 5, - Euro per kilogram of article weight.
For cross-border deliveries outside the European Community (e. g. to Switzerland), depending on the country of origin, - depending on the country of destination - we can
additional costs, such as additional taxes and/or levies, for example in connection with the purchase of a property, will be incurred.
Form of duties. These costs are not additional shipping costs, so they can be reimbursed by you to
wear are. Before placing an order abroad, please check with the relevant customs authorities in your country.
Current import regulations for Switzerland can be found here: http://www.ezv.admin.ch/index.html?lang=en
Free means of payment:
(no additional fees)
(outside the EU)
(payable within 14 days)
Cash on delivery
(only possible in Germany, Austria, Belgium, Netherlands)
(Accepted credit cards: AMEX, VISA, MASTER, DINERS, DISCOVER)
Payment by invoice for federal states, municipalities and municipalities as well as major customers possible, please inquire by email
The surcharge for orders under 50, - Euro is 8, - Euro.
We do not accept cheques!
Is your heating system completely out of order and you freeze?
Ask your competent local heating specialist for a temporary solution (emergency switching) until our
Items arrive at your place!