Withdrawal for consumers

For the consumer, this means that any natural person who enters into a transaction for purposes which can not be traced back to his commercial self-employment or to a large extent, the following right of revocation:

Right of withdrawal

Right of revocation

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, email) or - if the goods before the deadline - by returning the goods.

The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Abs . 1 and 2 draft Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.

The revocation must be sent to:

Matthias Falkenberg e.K.
Thesdorfer Weg 112
25421 Pinneberg
Telefon 04101 858770
Fax 04101 5388304

by email or FAX 04101-5388304.


I agree with the following return costs agreement:

In case of an effective withdrawal, the mutually received benefits and any benefits (eg interest) surrendered. Can you give us the performance received whole or in part, or to return only in deteriorated condition, you must pay us compensation for the value. With the release of things this does not apply if the deterioration of the matter only on the test - as they would in a retail store - is due. Incidentally, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by the goods as your property and take everything that could reduce its value. Transportable items are to be returned at our risk. You have to bear the cost of return if the delivered goods ordered and if the price of the commodity is the sum of 40, - Euro does not exceed, or if you at a higher price the thing at the time of the revocation yet the return have been rendered or a contractually agreed partial payment. Otherwise the return is free for you. Not parcel things do you pick. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.

End of withdrawal

4.2 The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.

4.3 In the case returns to Heiz24.de We offer the following simplified return service:

Print Heiz24.de-return documents, please complete and return the attribute. Then please send the package back to us.

4.4 You have the option, before returning by calling +49 4101-8300484 to call us. We will send you the return form by mail or email.

4.5 Please note that referred to in paragraphs 4.3 and 4.4 are not prerequisite for the effective exercise of the right of withdrawal.

We expressly point out that only approved staff is permitted to work on electric- and gas-installations!